Refund Policy

1. General Refund Policy

  • Customer Satisfaction: We strive to provide the highest quality floral arrangements and excellent customer service. If you are not satisfied with your order, please contact us within 2 hours of receiving it.
  • Refund Eligibility: Refunds will be considered for orders that are:
    • Incorrect or incomplete.
    • Damaged or wilted upon delivery.
    • Significantly different from the ordered arrangement.
  • No Refunds for Certain Orders: Refunds will not be granted for:
    • Orders that have been delivered more than 6 hours ago.
    • Orders that have been accepted by the recipient without complaint.
    • Orders that were damaged due to neglect or improper care after delivery.

2. Refund Procedures

  • Contact Us: To request a refund, please contact our customer service team at 017 - 262 5520 or info@bloomsnbuds.com.my within the specified timeframe.
  • Provide Details: Be prepared to provide the following information:
    • Order number
    • Date of delivery
    • Reason for the refund request
    • Photos of the arrangement (if applicable)
  • Refund Processing: Once we have reviewed your request and supporting evidence, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

3. Exceptions and Limitations

  • Force Majeure: We will not be liable for refunds due to circumstances beyond our control, such as natural disasters, acts of God, or unforeseen events.
  • Third-Party Vendors: If your order involved third-party vendors (e.g., delivery services), their policies may also apply.

4. Additional Considerations

  • Replacement Arrangements: In some cases, we may offer a replacement arrangement or store credit instead of a refund.
  • Customer Care: We are committed to resolving any issues promptly and to your satisfaction. Please do not hesitate to contact us if you have any concerns.

Note: This is a general template and may need to be adjusted based on specific business practices and local laws. It's recommended to consult with an attorney to ensure compliance with relevant regulations.